Shipping & Returns

General Information

Our sincere desire is to make your buying experience from Park Tables the most cost effective and effortless. Park Tables only uses factories that commercially package our products to ensure the product arrives safely and soundly. Please review all information below to ensure that you select the correct shipping options to meet your needs.

Process

1. Our factories manufacture and commercially package our products.

2. All products are shipped via commercial transportation.

3. It is the customer's responsibility to receive, inspect, and record the condition of the merchandise on the packing slip at the time of the delivery. Damaged merchandise must be recorded on the packing slip & reported within three days of the delivery to be replaced or repaired. If the delivery is large and complete inspection is not possible you must record on the packing slip “Received without complete inspection.

4. Customer is responsible for offloading merchandise. Truck drivers are not contracted to assist with deliveries. If assistance is needed, additional shipping options must be added at the time of purchase. Please see the shipping options below for more information.

5. Enjoy your new products! Our team of friendly representatives are always available for additional help, to re-order items, or to get started on your next big project!

Shipping Options

Truck Drivers are simply drivers and are not contracted to assist with deliveries. If assistance is required to receive your products, it is extremely important to make arrangements in advance. These services are listed below and are available for selection during checkout. If you have any questions about these additional charges please call Park Tables at 1-866-330-2388 to resolve any questions you may have.

Please exercise caution making sure all the shipping information and services are correct when ordering. Additional charges occur if the delivery address is incorrect or services are ordered at the time of delivery.

Residential Delivery

Surcharge: $45.00

If the address that the products are being shipped to is not a commercial location or commercial truck route then you must select Residential Delivery. This includes deliveries to home based businesses and community club houses.

Limited Access Delivery

Surcharge: $75.00

If the address that the products are being shipped to is in a commercial location that is not in a commercial zone or is in an area that commercial carriers do not normally deliver to you must select Limited Access Delivery. This includes construction sites, schools, churches and home based businesses.

Lift Gate Delivery

Surcharge: $125.00

All orders are shipped by Tailgate Delivery. It is your responsiblity to have the adequate personell or equipment available to off load the products. If you need the products to be off loaded from the truck you must select Lift Gate Delivery and the driver will off load the products to the ground only, they will not move them to any other location.

Inside Delivery

Surcharge: $185.00

If you require the products to be delivered to an inside location you must select Inside Delivery. The driver will then off load your products and take them to the first avaiable door of their choice. They will not move the products up stairs or to an elevator. Lift Gate Delivery is included with this service.

Call Before Delivery

Surcharge: $25.00

Should you require an appointment to be scheduled for delivery you must select Call Before Delivery. The commercial carrier will contact you 24 hours in advance to schedule a delivery time.

Returns

Custom Orders (made to customers specifications) require payment in advance and are non-cancelable and non-returnable.

Stock Merchandise may be returned. A 25% restocking fee plus all shipping costs are required to return stock merchandise. Returns must receive a “Return Authorization” from Furniture Leisure, Inc. prior to shipping. All Returns must be received in the original cartons and in new condition.

If you have any questions regarding the above shipping methods or return policy, feel free to call Customer Service at (1-866-330-2388). We look forward to serving your needs.